Miles Chu

GTM Strategy & Operations, Revenue Operations, AI Automation

Professional Experience

OpenAI (opens in a new tab)

Member of GTM Staff

Oct '25 - Present

  • Improved executive decisions across approximately $250M+ in active pipeline by owning weekly coverage, hygiene, and risk reporting for the Head of RevOps and CRO.
  • Reduced RevOps request turnaround by approximately 45–50% with automated intake and triage across Google Sheets, Apps Script, and Slack.

Docusign (opens in a new tab)

Sales Strategy and Operations Analyst

Jan - Oct '25

  • Accelerated $150M+ in territory investment decisions and cut reporting time 40% by redesigning SQL forecasting models and weekly executive reporting.
  • Improved forecast accuracy 18% and opportunity quality 25% by implementing an automated deal valuation framework with dynamic benchmarks.

IBM (opens in a new tab)

Consultant

Oct '22 - Dec '24

  • Enabled $2.3M+ in incremental revenue and improved sales conversion 2% through tailored account strategies and standardized GTM playbooks across three market segments.
  • Improved first-time-fix rates 15% and reduced resolution time 14% with a two-year GenAI roadmap, LLM support playbooks, and optimized routing.

Sales Operations and Enablement Lead, Leadership

Oct '22 - Dec '24

  • Improved IBM Consulting Advantage adoption workflows through structured onboarding and user-experience feedback systems across global consulting practices.
  • Streamlined knowledge sharing for 50+ solution architects through cross-functional SME sessions and standardized monthly stakeholder presentations.

Esri (opens in a new tab)

Business Strategy and Analytics Intern

Jun - Sep '21

  • Increased campaign pipeline $130K+ and MQL volume 20% by reallocating $200K+ in digital spend using customer-segment ROI analysis.
  • Improved lead conversion 10% and reduced SDR response time 15% through automated follow-ups and optimized Salesforce and Power BI assignment workflows.

Side Projects

DayBoard

macOS, Invited beta

Mac app bringing Google Calendar, Google Tasks, Apple Reminders and Gmail into one daily workspace.

Visit DayBoard (opens in a new tab)
Earlier interface · Sample data
Case study: DayBoard
Problem
A daily plan can be scattered across calendars, task lists, reminders and email. DayBoard brings those sources into one place to review the day.
My role
I shape the product and interface, using AI-assisted development to build, test and refine the app.
Key decisions
  • One agenda for the day, with focused views for each source when more detail is needed.
  • A standalone Mac app with a native bridge to Apple Reminders.
  • Optional AI features with an explicit choice of provider.
Status
The public site offers beta invitations. A newer standalone interface is being developed and tested locally; it has not been published as that beta.

Impact

OpenAI

Approximately $250M+ OpenAI pipeline decisions

Owned weekly coverage, hygiene, and risk views for RevOps and CRO leadership with standardized Salesforce stage logic.

OpenAI

Approximately 45-50% Faster RevOps intake

Built AI-native request triage across Google Sheets, Apps Script, Slack routing, and human-in-the-loop review.

OpenAI

Approximately 30% Salesforce efficiency lift

Automated Proof-of-Concept lifecycle management with status-change logic and Custom GPT schema-powered tooling.

Docusign

$150M+ Docusign territory decisions

Cut reporting cycle time by 40% with redesigned SQL-driven forecasting models and streamlined executive reporting.

Docusign

$1.5B+ Global pipeline framework

Improved forecast accuracy by 18% and opportunity quality by 25% with a dynamic deal valuation and benchmark framework.

IBM

$2.3M+ IBM incremental revenue

Designed account strategies and standardized GTM playbooks across 3 market segments, lifting conversion 2%.

IBM

220+ AI workflow users

Partnered with engineering and client executives on user journeys, governance KPIs, and Agile feature iterations.

IBM

800+ Hours removed annually

Built a SQL-driven KPI tracker and dashboard workflow that automated sales leadership reporting.

Skills & Certifications

GTM Ops

Salesforce, forecasting, pipeline analytics, rhythm of business

RevOps

Analytics

SQL, Snowflake, MySQL, Tableau, Power BI, Excel, Google Sheets

BI

Automation

Google Apps Script, Slack API, n8n, Docker, Jira

Ops

AI Systems

OpenAI API, Codex, Claude Code, Custom GPTs, MCP workflows

AI

Operating Model

Intake triage, human review loops, executive ROB, governance KPIs

Adoption

Certs

Salesforce Administrator, Marketing Cloud Administrator, Business Analyst, Associate, AI Associate

SFDC

Languages

English, Mandarin Chinese

Fluent

Education

UC Riverside

B.S. Business Administration

marketing concentration

Sep '18 - Mar '22